The Communications Division is the nerve center or hub of the Fire District operations and is usually the first point of contact for the public. It is where calls for service are received; information is obtained and transmitted to the appropriate units and where pre-arrival instructions are given through the Emergency Medical Dispatching (EMD) process.
Responsibilities
Additionally, the Communications Division must monitor incidents in progress, identify the severity of the incident, estimate the time the units will be committed, fill voids in the Fire/EMS defense system, record information on incidents, and serve as the primary location for the management of routine emergencies, including processing calls for additional resources.