St. Lucie County Fire District
Website Accessibility Compliance – Americans with Disabilities Act (ADA)
The St. Lucie County Fire District is committed to serving the needs of all citizens, visitors and our employees. Our goal is to ensure access to information is available for all.
In accordance with the requirements of Title II of the Americans with Disability Act (ADA) of 1990, the St. Lucie County Fire District has incorporated accessibility design standards to assist individuals with a disability with access to website information. Our website has been designed with the following accessibility guidelines in mind:
Many documents on the Fire District’s website are in HTML plain text format, which are accessible by users with screen reading software, among other adaptive technologies. The St. Lucie County Fire District’s website also contains many Adobe Acrobat PDF (Portable Document Format) files. The St. Lucie County Fire District uses this method to upload documents that are not available in digital form, are too large or difficult to produce in plain text, or are publications where the PDF format is critical to the functional use of the document. Adobe Systems, Inc. is developing products designed to make PDF documents more accessible. Adobe accessibility web pages https://www.adobe.com/accessibility/products/acrobat.html describe the company’s efforts.
The St. Lucie County Fire District’s website also provides links to other websites as a convenience to its users. These include links to websites operated by other entities, both public and private. When you use one of these sites, you are no longer on the St. Lucie County Fire District’s website, and the St. Lucie County Fire District does not guarantee the ADA accessibility of that site.
If you use assistive technology (such as Braille reader, a screen reader, TTY, etc.) and the format of any of our website material interferes with your ability to access the information, please contact us for assistance: or call: (772) 621-3316. To enable the St. Lucie County Fire District to promptly respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Staff will process your request as timely as possible. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-877-8339 for TTY/Voice communication.
The St. Lucie County Fire District does not discriminate on the basis of disability in its hiring or employment practices and complies will all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the American with Disabilities Act (ADA).
The St. Lucie County Fire District will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the St. Lucie County Fire District’s programs, services, and activities, including qualified language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures
The St. Lucie County Fire District will make reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of the St. Lucie County Fire District’s programs, services, and activities.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a St. Lucie County Fire District program, service, or activity, should contact the Human Resources Department, 5160 NW Milner Dr., Port St. Lucie, FL 34983, as soon as possible but no later than forty-eight (48) hours before the scheduled event.
The ADA does not require the St. Lucie County Fire District to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
Complaints that a St. Lucie County Fire District program, service, or activity is not accessible to persons with disabilities should be directed to the Human Resource Director, 5160 NW Milner Dr., Port St. Lucie, FL 34983 or by email: you can also call: (772) 621-3360.
The St. Lucie County Fire District will not place a surcharge on an individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modification of policy, such as retrieving items from locations that are open to the public but are not accessible to person who use wheelchairs.
Grievance Procedure Under the American Disabilities Act
This grievance procedure is established to meet the requirements of the American with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the St. Lucie County Fire District. The St. Lucie County Fire District’s rules and regulations governs employment related complaints of disability discrimination.
The complaint should be in writing and contain information the alleged discrimination such as name, address, phone number of complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than sixty (60) calendar days after the alleged violation to:
Human Resource Director
St. Lucie County Fire District
5160 NW Milner Dr.
Port St. Lucie, FL 34983
Within fifteen (15) calendar days after receipt of the complaint, the Human Resource Director or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within fifteen (15) calendar days of the meeting, the Human Resource Director or his/her designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audiotape. The response will explain the position of the St. Lucie County Fire District and offer options for substantial resolution of the complaint.
If the response by the Human Resource Director or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within fifteen (15) calendar days after receipt of the response to the Human Resource Director or his/her designee.
For the most current updates to the St. Lucie County Fire District web accessibility compliance for ADA, please click here.